Legal - Refund request

Complete this template to prepare a refund request for an eligible first purchase of Kata, KOD, or Kaiju.

This request will be processed by PL E.A.S. | RUC 80152317-6 | Luque, Paraguay

Buyer or company name *Use the person or company name that made the purchase.Contact email *Email where we can reply about this request.Email used for payment or processing *Enter the email used in DLocal Go, checkout, invoice, or product account.Product *Approximate first purchase date *If you do not know the exact day, choose the closest date you remember.Payment reference *This can be the DLocal Go ID, transaction number, invoice number, receipt, or text shown on the payment.Reason for the request *Evidence attachmentsOptional. Attach receipts, screenshots, or documents. PDF, JPG, JPEG, or PNG; up to 3 files, 5 MB per file and 10 MB total.I confirm that I read the refund policy and that this request is for an eligible first purchase.